Job Responsibilities: Customer Support Associate – US (Remote)
Salary: 1000 per YEAR
Company: Nevada
Location: Remote IN
About Nevada
Nevada is an extremely fast-growing B2B marketplace changing how the global jewelry industry operates. Nevada connects buyers and sellers of diamonds and gemstones on its online platform and facilitates the most transparent efficient and cost-effective way to sell and buy diamonds and gemstones.
Role
Nevada is looking for a US-based enthusiastic and customer-centric Customer Support Associate. You will be responsible for ensuring that Nivoda’s customer support remains the best in the class by clearly and effectively responding to customer requests promptly through our care channels (phone email live chat etc).
Do you have the experience to drive energy and passion for delivering world-class customer service? We want to meet you!
Key Responsibilities:
Ensure customer care channels including email inbox live chat and phone calls are monitored and responses are quick friendly professional and helpful
Take care of all customers who have already completed a purchase with any after-sales requirements or information
Supporting customers by providing quick honest advice and confident and clear responses
Confidently answer any questions asked about Nevada and its offering and who best to redirect an inquiry to
Continuously contribute ideas on how Nivoda’s service process and systems can be improved
Welcome new inquiries to Nivoda and inform them of our processes policies and brand background.
Develop in-depth knowledge of our products & the brand and convey this with pride & enthusiasm to customers
Build a strong internal network to efficiently communicate and coordinate with other functions such as Fulfillment Sales Tech Marketing and Product
Keep customers well informed of changes to their order
Completing tasks at a quick pace with effective management
Record issues and work with other teams to improve customer experience
Requirements:
US-based fluent English speaker
Excellent & courteous written and verbal communication
Experience in customer service and facing roles and willingness to learn
Knowledge of diamonds is preferable but not required
Responsible and reliable
Excellent people skills and compassion
A team player and can collaborate with wider teams
Passionate about great customer service
Ability to manage time effectively
What we offer
Ability to join an exciting and truly global team.
A vital role and pivotal to the organization’s success.
A dynamic work environment in a fast-paced and growing company.
Ability to join and contribute to a company during an exciting exponential growth and expansion phase.
