Job Responsibilities : Senior Customer Success Specialist
Salary : 5,00 per YEAR
Company : Coding Invaders by MentorsPRO
Location : Remote IN
Educational requirements : Graduate
Coding Invaders by MentorsPRO is an international online school which helps aspirants in India to jumpstart their career in the IT-industry. We provide 100% job-oriented education in IT and maintain the highest standards of instruction in professional learning. We provide courses in Data Analysis Full Stack Development Project Management QA Automation and have scaled exponentially since inception in 2020.
We are looking for a proactive and enthusiastic individual who comes with prior experience in working in start-ups specially EdTech’s that understands the need of high performance delivery to meet the set targets that aim towards ensuring overall success of the product and the delivery team.
- Manage end to end operations of the delivery team from launch of the batch to its progress to its completion.
- Achieve pre-defined key metrics in NPS Course Completion Rate Live Session Ratings
- Liaise with internal and external stakeholders to ensure seamless delivery of the course and it’s curriculum
- Handle grievance management student escalations and retention of students
- Collaborate with different teams within the Delivery team like Customer Success Associates Academic Mentors Tutors Subject Matter Experts (Part time and Full time)
- Ensure Live Session delivery is executed over the weekends as per requirements
- Ensure overall success of the delivery team in achieving the metrics that ensure success of the students
- Stakeholder management
- Manage a team of associates to ensure smooth day to day operations within the delivery team including onboarding live sessions content consumption etc.
- Create weekly reports of the progress of the delivery team.
- Should be able to work under minimal supervision
- 2-3 years prior experience in Operational Delivery (Edtech preferred)
- Grievance management skills (Handling escalations retaining students)
- Graduate (Post Graduates – Optional)
- Excellent proficiency in MS Office
- Operational knowledge of Slack and Zoom
- Good presentation skills enough to conduct and host program launches without supervision
- Should have their own laptop and good internet connection
- Excellent communication skills
- Permanent Work From Home
- 9 hour shift between 10 AM to 10 PM IST
- 5 day work week (Weekends working and Weekdays Off)
- Should have their own laptop and stable internet connection
- Should be an immediate to within 15 days joiner
Job Types: Full-time Regular / Permanent
Salary: ₹500000.00 – ₹700000.00 per year
- Day shift
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