Job Responsibilities: E-commerce Customer Service Administrator
Salary: 52300 per MONTH
Company: Legend Footwear
Location: Remote IN
Contract Overview:
Full-time permanent long-term
Work from home
The vacancy is for 5 days per week including either Saturday or Sunday.
Open for overtime.
Attitude:
The ability to work quickly & accurately
Flexibility to increase workload in very busy times
Team-player someone with initiative
The ability to work quickly & accurately
Excellent attention to detail
Well-organized
Flexibility to increase workload in very busy times
Requirements:
At least 2 years of experience providing customer support via emails.
At least 2 years of experience with Amazon
At least 1-year of experience processing customer returns and refunds.
Excellent communication skills – both written and verbal articulate with good spelling and grammar.
Good management skill
Available to work on weekends
The ability to work quickly & accurately and pay attention to details.
Main Responsibilities Include:
Responding to customer messages from eBay Amazon and our eCommerce channels promptly.
Liaise with delivery companies to investigate delivery and return issues and handle courier claims.
Ensuring Amazon A-Z cases eBay resolution center disputes and PayPal cases are responded to promptly and precisely.
Processing customer returns ensuring all customers who return their items receive replacements or refunds promptly.
Communicating with customers to ensure we receive positive feedback on our e-commerce channels and ensure our high feedback score is maintained.
General office support to ensure customer orders are received and processed smoothly
We also have the following requirements for the computer hardware your workspace and the internet. If you do not meet these requirements your application will be unsuccessful.
Desktop computer with a minimum Operating system: Windows 10 Processor speed: 3.9 GHz RAM: 8 GB two monitors (willing to add a third at a later stage). Each monitor should be at least 21” in screen size
A backup Laptop computer with similar specifications as the main desktop computer.
Minimum of 30 Mbps internet connection with a backup of similar speed
A designated workplace that is not in a shared space and is free from all distractions
IP Camera provides a live video and audio feed of your workplace during your shift timings.
Power backup for a power outage.
OFFER: The offered pay rate is $4 – $6 per hour based on the experience
HOW TO APPLY:
Please fill in this form and answer all the questions to apply for the role. If you do not fill in this form you will not be considered for the job. After filling out this form make sure you upload a copy of your updated CV and a cover letter telling us why you are exceptional.
