min 15 + months exp on papers as AM overall 5 + years in BO international process in a BPO / KPO. Should have handled a team size of min 20 associates.
Requirement
· This position will serve as a key member of the Non voice Service Team of Gallagher Service Center LLP.
· Will be reporting to the Process Manager.
· This position will require an individual who has a previous and demonstrated ability of success in
. Proven people management skills
. Service delivery
· The Team Lead will be responsible for understanding operational requirements researching best practices assist with the design and implementation of new processes and tools.
· This position will require the ability to cultivate a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level.
· This position will require the ability to motivate instill accountability and achieve results.
· This position will require monitoring the effectiveness of a team of Process Associates.
· This position will require the ability to prepare MIS reports.
· This position will require the ability to interact with Customers and manage their queries.
· This position will require providing day-to-day coordination on the activities of the team.
· This position will require attending and responding to written/electronic correspondence.
· Candidate should have been in a Assistant manager /Team leader role on papers for at least 2 years
· Should have exposure to handling 15-20 FTEs
· Should be only from an international non voice background.
· Good academic record (50% or above).
· Excellent communication skills (Verbal and Written).
· Strong analytical skills
· Minimum 4 years of post qualification experience in BPO/KPO industry.
· Candidate must have 18 months on papers experience as a TL and should be currently designated as a TL/AM
Education
Graduate/Post Graduate (Preferably Commerce).
Notice Period
Immediate Joiner or less than 30 days
Shift timings
Rotational Shift – UK / US
Work modeHybridTransport BoundariesApplicableTransport FacilityApplicableSalary Range
Gross – 6 LPA to 7.8 LPA in hand – 44 K to 56k monthly
Incentives
8 % of Fixed salary
Shift Allowance
Rs.400 for shifts starting post 5.30 pm
Weekly Off
Fixed Sat & Sun
USP
Brand salary Weekend Off
Job Types: Full-time Regular / Permanent
Salary: ₹30000.00 – ₹56000.00 per month
Benefits:
Flexible schedule
Food provided
Health insurance
Life insurance
Provident Fund
Work from home
Schedule:
Flexible shift
Rotational shift
UK shift
US shift
Supplemental pay types:
Commission pay
Overtime pay
Performance bonus
Quarterly bonus
Shift allowance
Ability to commute/relocate:
Bangalore Karnataka: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Are you and immediate joiner?
Are you from International nonvoice back ground?
Education:
Bachelor’s (Required)
Experience:
bpo: 5 years (Required)
Assistant manager on paper: 1 year (Required)
Team leader on paper: 1 year (Required)
Back office international process in a BPO / KPOf: 5 years (Required)
