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Job Responsibilities : Team Manager – Back Office

Salary : 30,000 per MONTH

Company : Astrid the job consultant

Location : Remote IN

Educational requirements : Graduate


Back Office process

No. of Requirements30Gender

Male / Female

About Process


Team Manager – Back Office

Location Bengaluru


min 15 + months exp on papers as AM
overall 5 + years in BO international process in a BPO / KPO.
Should have handled a team size of min 20 associates.


· This position will serve as a key member of the Non voice Service Team of Gallagher Service Center LLP.

· Will be reporting to the Process Manager.

· This position will require an individual who has a previous and demonstrated ability of success in

. Proven people management skills

. Service delivery

· The Team Lead will be responsible for understanding operational requirements researching best practices assist with the design and implementation of new processes and tools.

· This position will require the ability to cultivate a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level.

· This position will require the ability to motivate instill accountability and achieve results.

· This position will require monitoring the effectiveness of a team of Process Associates.

· This position will require the ability to prepare MIS reports.

· This position will require the ability to interact with Customers and manage their queries.

· This position will require providing day-to-day coordination on the activities of the team.

· This position will require attending and responding to written/electronic correspondence.

· Candidate should have been in a Assistant manager /Team leader role on papers for at least 2 years

· Should have exposure to handling 15-20 FTEs

· Should be only from an international non voice background.

· Good academic record (50% or above).

· Excellent communication skills (Verbal and Written).

· Strong analytical skills

· Minimum 4 years of post qualification experience in BPO/KPO industry.

· Candidate must have 18 months on papers experience as a TL and should be currently designated as a TL/AM


Graduate/Post Graduate (Preferably Commerce).

Notice Period

Immediate Joiner or less than 30 days

Shift timings

Rotational Shift – UK / US

Work modeHybridTransport BoundariesApplicableTransport FacilityApplicableSalary Range

Gross – 6 LPA to 7.8 LPA
in hand – 44 K to 56k monthly


8 % of Fixed salary

Shift Allowance

Rs.400 for shifts starting post 5.30 pm

Weekly Off

Fixed Sat & Sun


Brand salary Weekend Off

Job Types: Full-time Regular / Permanent

Salary: ₹30000.00 – ₹56000.00 per month


  • Flexible schedule
  • Food provided
  • Health insurance
  • Life insurance
  • Provident Fund
  • Work from home


  • Flexible shift
  • Rotational shift
  • UK shift
  • US shift

Supplemental pay types:

  • Commission pay
  • Overtime pay
  • Performance bonus
  • Quarterly bonus
  • Shift allowance

Ability to commute/relocate:

  • Bangalore Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you and immediate joiner?
  • Are you from International nonvoice back ground?


  • Bachelor’s (Required)


  • bpo: 5 years (Required)
  • Assistant manager on paper: 1 year (Required)
  • Team leader on paper: 1 year (Required)
  • Back office international process in a BPO / KPOf: 5 years (Required)

Click Here : Apply Now

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