Remote Customer Service Jobs Apply

Job Responsibilities : Customer Support Specialist

Salary : 5,00 per YEAR

Company : Glood.AI

Location : Remote IN

About us

Our Mission

Personalization has become critical to the success of e-commerce businesses yet interestingly up to three-quarters of the companies struggle to implement real-time personalized experiences effectively. [Source]

At Glood.AI we are taking on this problem head-on and building the most powerful and easy to use Personalisation & Marketing platform for e-commerce companies. It will enable them to provide a unique & tailored experience to each user and accelerate their growth.

Our Values

Leadership. We believe everyone should be leading at least 1 effort/project across the company because practice makes one perfect

Customer Satisfaction. There is only one boss. The customer. (Sam Walton)

Strong opinions loosely held. We make sure our thoughts are conveyed while our actions are aligned towards a common goal. No time for fussing around.

We’re fully remote. Work from where ever you please. PJs or Suits ? Totally your call

What we’re looking for

As a Customer Support Specialist you will play a key role in customer support experience. From interacting and understanding customer queries to fixing the issues and managing knowledge base you will be responsible for ensuring that each and every one of customer gets the best support experience of their lives.


Serve as a product support to current and potential customers mostly via in-app based ticketing system and email.

Answer product inquiries and technical support requests.

Build & maintain Glood.AI’s knowledge base.

Assist product team in customer research. They rely on you to understand how customers use the service.

Introduce ideal implementation of Glood.AI’s solutions. Assist e-commerce merchants via CSS HTML Liquid template coding for their store.


Has a broad understanding of e-commerce and online marketing in a global environment.

Has solid communication skills interpersonal and analytical skills.

Has ability to work independently with minimal direction.

Has minimum 1 year of industry experience.

Experience in any of HTML CSS JavaScript Liquid is a plus.

Experience with Intercom and other customer support tools is a plus


A job that gives you independence and autonomy and the opportunity to make a real difference in an early stage and fast-growing company.

A competitive salary with great benefits.

Opportunity to create and nurture your own team.

CTC – INR 5 – 8 LPA.

Flexible leave policy.

Work with the founders on a daily basis. (ex Flipkart Product Hunt)

How to Apply

Does this role sound like a good fit? Email us at [email protected]

Include the role’s title in your subject line.

Send along links that best showcase the relevant things you’ve built and done.

Click Here : Apply Now

Leave a Comment