Job Responsibilities : Technical Sales Support Trainee
Salary : 5545 per MONTH
Company : Winadora Retail Marketing (OPC) Private Limited
Location : Remote IN
Educational requirements : Associate Degree
Job brief
We are looking for a qualified Sales support specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries.
Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.
Ultimately you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.
Responsibilities
Provide troubleshooting assistance for customer orders account statuses and relevant problems
Provide data and guides to help the sales team
Develop and monitor performance indicators
Manage sales tracking tools and report on important information
Keep record of sales trends
Liaise with account managers to develop specific sales strategies
Stay up-to-date with new product and feature launches and ensure sales team is on board
Review pending orders and specific customers requests to ensure excellent customer service and customer experience
Suggest sales process improvements
Requirements and skills
Proven work experience as a Sales support specialist or Sales support associate
Hands on experience with ERP and CRM systems
Proficiency with MS Office Suite particularly MS Excel
In-depth understanding of sales principles and customer service practices
Excellent communication skills
Analytical and multitasking skills
Teamwork and motivational skills
BBA in IT/System BCA B.Sc. IT B.A or associates degree in relevant field a plus
