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Job Responsibilities : Support Specialist (KYC) – REMU/FIU

Salary : 200000 per YEAR

Company : Revolut

Location : Remote IN

About Revolut
People deserve more from their money. More visibility more control more freedom. And since 2015 Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending saving travel transfers investing exchanging and more our super app has helped 20+ million customers get more from their money. And we’re not done yet.
As we continue our lightning-fast growth we believe that two things are essential to continuing our success: our people and our culture. So far we have 5000+ people working around the world from our great offices or remotely on our mission. And we’re looking for more. We want brilliant people that love building great products love redefining success and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role
Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions working with product teams to ensure users stay at the forefront of everything Revolut does
We’re looking for customer support superstars to join our team as a Support Specialist. This role isn’t just about ticking off tickets and answering calls quickly this is about truly delivering “WOW” levels of service to our global customer base We want fast acting problem solvers not script readers.
If you don’t see your long term future in customer support that’s cool too. We put a lot of time aside to train you up so you’re ready to hit the ground running in any other team in the company if you decide to make a change
We’re a global financial super app so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts but we understand this still isn’t for everyone so please bear that in mind before applying.

What you’ll be doing
  • Providing our users with an outstanding customer experience – it’s part of our mission to make Revolut users feel secure whilst using our service
  • Providing excellent customer service via our in-app live chat phone and email
  • Representing Revolut online at all times
  • Collaborating with other teams internationally to tackle any customers’ issues

What you’ll need
  • C1 English language skills
  • Bachelor’s degree or equivalent
  • Excellent communication skills
  • Ability to explain complex issues in an easy and understandable manner
  • Strong writing skills and great numeracy and IT skills
  • Strong attention to detail and analytical skills
  • Empathy and love for helping people
  • Driven self-motivated and highly flexible team player
  • Self-learner independent problem-solver attitude

Nice to have
  • Prior customer support experience
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