Job Responsibilities: Technical Support Specialist
Salary: 300000 per YEAR
Location: Remote IN
Can be 100% remote for the right candidate
Location: Bengaluru Karnataka India
Company: Wiley India Pvt Ltd.
Our mission is to unlock human potential. We welcome you for who you are and the background you bring and we embrace individuals who get excited about learning. Bring your experiences your perspectives and your passion; it’s in our differences that we empower the way the world learns.
About the Role:
Support overall applications that enhance the quality of academic engagement for faculty & students end-to-end. Support the functioning of the flawless operational delivery of the platform.
How you will make an impact:
- Support state-of-the-art Learning Management system. Train students Faculty and staff in LMS through organized workshops.
- Able to work in a 24X7 kind of environment.
- Meet TAT and ensure Service is up to the Mark.
- Having Vendor management experience to connect and resolve issues.
- Collaborate with Tech teams and client stakeholders in a virtual environment to ensure timely resolution.
- Act as technical liaison and subject matter expert with internal client organizations and peer technology partners on LMS/ERP/CRM/Exam System.
- Provides immediate response to problems and emergency situations affecting normal operations.
- Performs capacity planning for data storage and performance.
- Reviews systems performance proactively.
What we look for:
- Bachelor’s Degree BCA/BBA/ BE/ B.Tech/MCA
- 5+ Years of Experience to manage and supporting platforms.
- Must have knowledge of Online Learning platforms/systems.
- Must have knowledge of Help Desk System CR Management and Vendor coordination.
- Strong communication skills including prioritizing problem-solving and interpersonal relationship building.
- Proven time management cum organization skills (must be able to prioritize workload and meet deadlines).
- Highly proficient in understanding and using the latest platforms and applications regarding academic teaching and digital enablement.
- Ability gained over all necessary computer applications and tools.
- Ability to liaise with internal/external team.
- Knowledge of testing tools is an added advantage.
Enabling Discovery Powering Education Shaping Workforces.
We clear the way for seekers of knowledge: illuminating the path forward for research and education tearing down barriers to society’s advancement and giving seekers the help they need to turn their steps into strides.
Wiley may have been founded over two centuries ago but our secret to success remains the same: our people. We are willing to challenge the status quo to move the needle and be innovative. Wiley’s headquarters are located in Hoboken New Jersey with operations across the globe in more than 40 countries.