Job Responsibilities : International Technical Support – Voice – Bangalore
Salary : 3,00 per YEAR
Company : HGS – Hinduja Global Solutions
Location : Bengaluru, Karnataka IN
About HGS
We are HGS; a global BPM company with more than 21600 employees spread across 6 countries making a difference to some of the world’s leading brands across verticals. Our mission is to innovate optimise and grow our clients’ business with the perfect balance of technology and people. The culture of growth learning support and mentorship compassion and dynamism are the pillars of every employee’s life at HGS.
Position Summary
International Technical Supports is responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills these professionals address issues provide support and offer information as needed to keep customers satisfied and retain business.
Important
Excellent communication skills required
Should be willing to relocate to Bangalore
Should be willing to work night shifts
Work from office
Education & Experience
Freshers. Ready to Join Immediately
Graduation (BE/B.Tech/BCA/BA/B.SC)
Roles and Responsibilities
Answering the calls in a courteous and professional manner.
Performing the basic troubleshooting step to resolve the query
Take ownership of the call and drive first call resolution
Looping the necessary department for a quick solution in a timely manner
Document the troubleshooting steps as per the process requirement
