Hinduja Global Solutions Jobs in Bengaluru Apply

Job Responsibilities : International Technical Support – Voice – Bangalore

Salary : 3,00 per YEAR

Company : HGS – Hinduja Global Solutions

Location : Bengaluru, Karnataka IN

About HGS

We are HGS; a global BPM company with more than 21600 employees spread across 6 countries making a difference to some of the world’s leading brands across verticals. Our mission is to innovate optimise and grow our clients’ business with the perfect balance of technology and people. The culture of growth learning support and mentorship compassion and dynamism are the pillars of every employee’s life at HGS.

Position Summary

International Technical Supports is responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills these professionals address issues provide support and offer information as needed to keep customers satisfied and retain business.


  • Excellent communication skills required
  • Should be willing to relocate to Bangalore
  • Should be willing to work night shifts
  • Work from office

Education & Experience

  • Freshers. Ready to Join Immediately
  • Graduation (BE/B.Tech/BCA/BA/B.SC)

Roles and Responsibilities

  • Answering the calls in a courteous and professional manner.
  • Performing the basic troubleshooting step to resolve the query
  • Take ownership of the call and drive first call resolution
  • Looping the necessary department for a quick solution in a timely manner
  • Document the troubleshooting steps as per the process requirement
  • Deliver excellence as per the process metrics

Desired Skills and Abilities

  • Awareness of ISO & ISMS
  • Basic Telephone Etiquettes
  • MS Office
  • Typing skills minimum 15 WPM with 85% accuracy & computer navigation skills
  • Ability to write read and speak English to suit business needs
  • Decision Making and Numerical Ability
  • Customer Focus and Being Attentive
  • Troubleshooting

Job Type: Full-time

Pay: Up to ₹300000.00 per year


  • Commuter assistance
  • Provident Fund


  • Flexible shift
  • Night shift
  • Rotational shift

Click Here : Apply Now

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