Job Responsibilities: Virtual Account Manager – Assistant Director)
Salary: 400000 per YEAR
Company: EY
Location: Remote IN
At EY you’ll have the chance to build a career as unique as you are with the global scale support of inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.
The opportunity
The Account Manager (AM) will work on one or multiple accounts to drive end-to-end account management – from helping the global account leadership in defining tactics strategies plans and programs that will be required to achieve the set goals encouraging active engagement of service lines across all locations institutionalizing and actively managing the operating cadence of the account team. Some of the key processes include but are not limited to forecasting pipeline management annual account planning and execution operations strategy issues and risks management tracking key actions.
The role involves collaboration with the account partner leaders client executives and core account team members to enable a framework of the process that aid in achieving the key account goals of increasing revenue and margin developing key client relationships and enhancing the client experience and delivering long-term value to our clients.
Your key responsibilities
Account acceleration
- Drive account strategies with account team aligned with acceleration program through focused sessions to expedite account growth
- Owns Client Experience (ASQ) initiatives across account and drive action items in global tools
- Serves as a master connector across the entire account landscape for the account team on account strategy and activation
- Continuously grow internal firm relationships to expand your network and understanding of the firm’s capabilities
- Understand and create awareness of the GDS Client services (CS) capabilities with the GCSP and account leaders to aid in overall client delivery by facilitating the right connections
- Help teams prioritize opportunities based on knowledge of account strategy and leveraging global tools
Sales & program management
- Manage the annual global revenue planning process with the G360 BDL and GCSP
- Drive Field of Play (FOP) and integrated service line planning and activity across account
- Actively promotes the activation of solutions alliances and managed services across the account by working along with the relevant account stakeholders
- Co-develop the relationship strategy and management of a global relationship map
- Sales forecasting and tracking pipeline movements; account performance reviews
- Collaborates with CE and/or SL Leads on sales activity
- Promotes pursuit excellence by teaming with Deal Activation team on deals projects managing small to medium complex opportunities
- Assist in the management of proposal (RFP) responses by facilitating bid/no-bid decisions developing and engaging the relevant teams to develop/refine RFPs
- Collaboration with Non – BD functions such as BMC Knowledge Risk Management Global sector/industry team as per account needs
Skills and attributes for success
- Project Management – experience building and managing project plans
- Presentation/Analysis – experience building .ppt presentations or discussion documents to explain a strategy process or relationship history; experience using .xls to analyze data for purpose of generating insights on trends within the data set
- Professional maturity to confidently interact with Account Partners. Demonstrate a level of assertiveness and authority while communicating with the Senior Stakeholders and the ability to articulate the viewpoints in a succinct manner
- Communication – Demonstrate effective communication at levels of the organization. Understand the nuances ability to listen effectively have a global mindset and operate effectively across borders inclusively
- Consultative – demonstrated ability to approach problems and/or projects through effective question/answer techniques to identify needs/issues/desired outcomes and propose solutions to meet needs/issues/desired outcomes
- Emotional Intelligence – demonstrated understanding of different working/personality styles and appreciation of the need to flex approach and message to effectively engage
- Networking – demonstrated ability to create networks within a company and use the networks to navigate across an organization for purpose of getting information to answer questions that arise across the account
- Ambiguity – a personality that is conducive to highly unstructured environments and situations
- Entrepreneur/Proactive behaviors – desire to make the role their own and to create opportunity areas to involve themselves in day-to-day operations
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