Current Vacancy in Private Company

Roles and Responsibilities

Primary Responsibilities:

• Engage/collaborate with appropriate stakeholders and SMEs needed to identify business needs performance goals and gaps
• Conduct task analysis/research to identify the specific knowledge skills and behaviors needed to achieve desired performance levels
• Apply principles of adult learning and training best practices to create effective and innovative training design solutions
• Develop an approach to evaluate the achievement of learning objectives (e.g. learning assessments)
• Develop project plans for the design/development of identified solutions
• Develop maintenance plan for training solutions to ensure ongoing applicability/effectiveness of training
• Develop appropriate learning activities based on training designs and learning objectives
• Develop Storyboards and visualize concepts
• Leverage / modify existing training solutions to meet current needs
• Demonstrate and apply knowledge of appropriate tools and resources used to develop training content (e.g Articulate 360 Articulate storyline 3 MS Office Suite Adobe Suite SnagIt hands-on experience on LMS video development- Vyond and VideoScribe)
• Conduct Train-the-Trainer sessions to prepare trainers for delivery of training solutions and ensure/validate trainer readiness
• Conduct training pilots to identify specific issues that needed to be addressed before delivery
• Monitor and analyze training metrics/data/trends and identify areas needing attention to enhance learning effectiveness
• Conduct updates / debriefs as necessary with appropriate stakeholders to communicate training experiences/effectiveness based on available feedback and data
• Comply with the terms and conditions of the employment contract company policies and procedures and any directives (such as but not limited to transfer and/or re-assignment to different work locations change in teams and/or work shifts policies in regards to flexibility of work benefits and/or work environment alternative work arrangements and other decisions that may arise due to the changing business environment). The Company may adopt vary or rescind these policies and directives at its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Qualifications

Required Qualifications:

• Equivalent bachelor’s degree combined with work experience
• 1-4 years of experience in designing and developing learning programs
• Experience with designing and developing online learning solutions both synchronous and asynchronous
• Knowledge of current trends and technology to support online learning including tools such as Captivate Articulate Storyline and others
• Strong analytical skills attention to detail problem-solving and fact-based decision-making abilities
• Strategic thinking abilities and an enterprise-wide perspective
• Proficient computer skills including MS Word and PowerPoint
• Intermediate skills with MS Excel and Visio
• Strategic thinking abilities and an enterprise-wide perspective
• Familiarity with health care or operations specifically in call centers and processing
• Results-oriented individual with strong influencing problem solving and negotiation skills
• Strong group facilitation and presentation skills
• Ability to collaborate with individuals and teams