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Position : Customer Experience Agent – English
Experience : 2- 6 years
Location : Bangalore

About Regalix

Regalix is an award-winning Global Innovation company that leverages technology and marketing to help companies grow. We create successful ventures with our clients through co-innovation and idea- driven frameworks that inspire companies to think differently. We bring ideas to life by envisioning new companies developing brands engineering products and designing technology platforms.
Founded in 1998 Regalix Is based in Palo Alto. Our Silicon Valley setting has enabled us to stay ahead of emerging trends in digital technology and marketing. For over a decade we have provided complete marketing services – Social Mobile Content Multi-channel Campaigns Technology Development and Analytics – to companies such as Google CA Technologies Citi Apple eBay Cisco VMware
NetApp Cypress LSI Keynote and MetricStream.

Role Context:

Client: A leading North American luxury and streetwear retailer
Do you have an interest in fashion and a solid background in customer service? Are you ready to be challenged daily? As a Customer Experience Agent you will join a Customer Experience team filled with kind knowledgeable hardworking experts who will go the extra mile to help you succeed.

Roles & Responsibilities:

• Provide exceptional service to an upscale international clientele via telephone email and chat
• Offer assistance and solutions that will result in increased customer satisfaction
• Understand the customer’s situation and provide the best possible resolution
• Perform ad hoc duties as needed

Qualification Experience Skills:

• Prior experience in the fashion retail industry/knowledge or interest in fashion
• Academia (Graduates Only): Graduation in Fashion Design / Business Operations / Business

Administration /Business Communication / Computer Science

• Prior experience working in a CSR role
• Minimum of 2 years customer service experience in a call center environment
• Fresher (English):

Overall Experience: 0-2 yrs. in a customer-facing role

• Experienced (English):

Overall Experience: 5-6 yrs. or CSR Experience: 2-2.5 yrs.

• Excellent written and verbal communication skills in English other languages an asset
• Skilled using Microsoft Office (Excel Word and PowerPoint) or G Suite (Sheets Docs and Slides)
• Candidates should be flexible with rostered day-offs and working in rotational shifts

Available to work 40 hours per week
Candidates should be flexible with shifts 3:30 AM to 12:30 AM 8:30 AM to 5:30 PM 5:30 PM to
2:30 AM

• Excellent customer service skills
• Ability to work in a fast-paced environment
• Knowledge of Fashion and luxury products an asset
• Prior experience in retail will be an added advantage
• Can multitask across 3 channels (Voice Email & Chat)
• Proactive in reporting issues identified gaps and best practices
• Ensures work at home set up is suitable (with backup internet)

Job Type: Contractual / Temporary
Contract length: 3 months

Salary: ₹15000.00 – ₹40000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotational shift

Supplemental pay types:

• Shift allowance

Experience:

• International Voice Process: 1 year (Preferred)