Head the Customer experience Operations (Including Call center Social media IVR etc)
Also lead the customer experience for B2B businesses (Large corporates)
Lead the Customer experience products for the bank (NPS Individual products)
Lead the regulatory perspective for customer experience (Represent Airtel Payments Bank from the Customer experience standpoint in front of the RBI)
Regular interactions with RBI in Mumbai
Teams that this person would be heading: Call center ops Customer grievance ops CX operations CX Regulatory
Softer aspect: Empathy but should be overall aggressive
Designation- VP
Prior experience in Consumer Tech companies/Indian Banks/MNC Banks/NBFCs/Fintechs
We are a fun-loving energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel.
Here we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow.
We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion curiosity & conviction; people who are eager to break away from conventional roles and do ‘jobs never done before’ .
