Real passion for customer service and ownership of the customer experience, including comprehensive issue resolution
Potential for tailoring communication and style to differing audiences
Able to self-manage and work independently in a fast-paced, constantly changing environment
Description
As an Apple Support At Home Advisor, you’ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical knowledge, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people. .
Education & Experience
Students must be enrolled at a university in the U.S.
2.7 GPA preferred
Additional Requirements
Availability to attend approximately 6-9 weeks of required online training on a fixed schedule that may include weekends (training may be either 24 or 40 hours per week depending on hire date)
Flexibility to work three, four hour shifts, on week days, between the hours of 4:00 p.m CST and 10:30 p.m. CST and one eight hour shift on Saturdays, including holidays, between the hours of 7:00 a.m and 10:30 p.m CST, with the possibility to flex up or down hours depending upon business needs
Minimum typing speed of 40 WPM while in conversation with customers
A quiet workspace, ergonomic chair, and desk
High-speed Internet service (10 Mbps download and 3 Mbps upload at your address, with less than 150 ms latency) from a reliable provider
