At American Express we know that with the right backing people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead taking commerce to new heights or encouraging people to explore the world our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex you become part of a diverse community of over 60000 colleagues all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive professionally and personally. That’s why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs colleagues will either work onsite in a hybrid model (combination of in-office and virtual days) or fully virtually.
Functional Description –
The candidate is required to work on GDS issue/reissue PNRs issue refunds air tickets drive hotel & car invoices etc. Should have sound knowledge of GDS – sabre should be able read/articulate fare rules and ticket the booking
Should be able to read and interpret fare rules in GDS fare sheets and apply the same while issuing/reissuing/refunding tickets
Candidate will be required to action PNRs and ensure SLA adherence
Should have excellent understanding of travel business to ensure smooth day to day operations
Candidate should be result oriented and should be able to resolve queries from market
Should be a self-starter & quick learner with ability to multi-task
The incumbent shall ensure compliance with SLA and other internal guideline policies related to the business area he/she will be part of
Should be able to maintain excellent quality along with high productivity
Responsibilities –
Should be able to maintain excellent quality along with high productivity
The candidate would always be required understand and consistently exceed customer’s expectations whilst ensuring effective teamwork
Should have an eye for detail with high focus on quality and controls
Flexible to work 365 days 24/7 environment knowledge of ms-office specially excel multi-tasking and effective time management skills. knowledge of Amex travel systems: sabre/central command will be an added advantage
Qualifications – External
Graduate With ~2 Years of experience in travel industry
Degree/Diploma in Travel – Air Fares & Ticketing
American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
