American Express Gurgaon Apply Now

Job Responsibilities : Travel Counselor

Salary : 500000 per YEAR

Company : Amex

Location : Gurgaon, Haryana IN

Educational requirements : Graduate

You Lead the Way. We’ve Got Your Back.

At American Express we know that with the right backing people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead taking commerce to
new heights or encouraging people to explore the world our colleagues are constantly redefining what’s possible —
and we’re proud to back each other every step of the way. When you join #TeamAmex you become part of a diverse
community of over 60000 colleagues all with a common goal to deliver an exceptional customer experience every
day. We back our colleagues with the support they need to thrive professionally and personally. That’s why we have
Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the
important aspects of our unique in-person culture. Depending on role and business needs colleagues will either work
onsite in a hybrid model (combination of in-office and virtual days) or fully virtually.

Functional Description –

  • The candidate is required to work on GDS issue/reissue PNRs issue refunds air tickets drive hotel & car invoices etc. Should have sound knowledge of GDS – sabre should be able read/articulate fare rules and ticket the booking
  • Should be able to read and interpret fare rules in GDS fare sheets and apply the same while issuing/reissuing/refunding tickets
  • Candidate will be required to action PNRs and ensure SLA adherence
  • Should have excellent understanding of travel business to ensure smooth day to day operations
  • Candidate should be result oriented and should be able to resolve queries from market
  • Should be a self-starter & quick learner with ability to multi-task
  • The incumbent shall ensure compliance with SLA and other internal guideline policies related to the business area he/she will be part of
  • Should be able to maintain excellent quality along with high productivity

Responsibilities –

  • Should be able to maintain excellent quality along with high productivity
  • The candidate would always be required understand and consistently exceed customer’s expectations whilst ensuring effective teamwork
  • Should have an eye for detail with high focus on quality and controls
  • Flexible to work 365 days 24/7 environment knowledge of ms-office specially excel multi-tasking and effective time management skills. knowledge of Amex travel systems: sabre/central command will be an added advantage

Qualifications – External

  • Graduate With ~2 Years of experience in travel industry
  • Degree/Diploma in Travel – Air Fares & Ticketing

American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

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