Amazon Jobs in Delhi | Amazon Vacancy in Delhi 2022 Urgent Hiring

Job Responsibilities: Virtual Customer Service Associate – West Bengal, India

Salary: 18000 per MONTH


Location: Remote IN

Educational requirements: Graduate

Virtual Customer Service Associate – West Bengal India

Job ID: 220093963 | VCC – West Bengal WB

An Amazon Customer Service Associate is a critical part of our mission to deliver timely accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail chat and phone can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge and Skills Required

Communication Skills:

  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills – ability to clearly understand and state the issues customers present
  • Ability to concentrate – follow customers’ issues without distraction to resolution
  • Good composition skills – ability to compose a grammatically correct concise and accurate written response
  • Work successfully in a team environment as well as independently
Computer Knowledge/Skills:

  • Ability to use a desktop computer system
  • Familiarity with Windows XP Microsoft Outlook Microsoft Word and Internet Explorer
  • Excellent typing skills
  • Demonstrates understanding of the Internet website and competitor websites
  • Demonstrates an ability to successfully navigate websites
  • Demonstrates a proficient knowledge of email applications
  • Demonstrates an ability to learn in various media
  • Ability to successfully adapt to changes in the work environment
Customer Focus:

  • Excellent customer service skills including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution negotiation and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends holidays and events
  • Ability to work overtime as required by business – as much as 60 hours a week most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:

  • Effective problem-solving skills including decision making time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action-oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet the business needs
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.


Qualifications Required

The minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

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