Amazon Career Remote Jobs Hiring Open

Job Responsibilities: Virtual Technical Support (VTS) – Noida, India

Salary: 30000 per MONTH


Location: Remote IN

Educational requirements: Graduate

Virtual Technical Support (VTS) – Noida India

Job ID: 220094047 |

An Amazon Technical Support Associate is a critical part of our mission to deliver timely accurate and professional Technical Support to all Amazon customers. This vital position requires an action-oriented flexible problem-solver who will assist customers in resolving customers’ queries related to various Amazon products and content in a timely and accurate manner. Associates communicate with customers primarily through email chat and phone and utilize a variety of software tools to navigate customer accounts research and review policies and communicate effective solutions in a fun and fast-paced environment.

Job Description

Technical Support Associate- VCS- IND:

Virtual Technical Support (VTS) – It is a
‘Work from Home model for India D2 VTS which deals with Devices & Digital content. VTS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and a ‘work-like’ environment at the home location so that associates can deliver their best in terms of productivity and quality.

Knowledge & Skills Required

Desired skills:

  • Action-oriented self-disciplined and organized
  • Effective time management skills and ability to prioritize work time to ensure productivity and department standards
  • Ability to communicate clearly with both internal and external customers
  • Good comprehension skills – ability to clearly understand and address customer issues appropriately
  • Good composition skills – ability to compose grammatically correct concise and accurate written responses
  • Ability to use a desktop/Laptop computer system Familiarity with Windows 7 Microsoft Outlook and Internet Explorer
  • Good typing skills
  • Well-versed with different features of smart devices and application
  • Knowledge about Amazon Devices & Digital content
  • Should be flexible to work in shifts

Preferred Criteria:

  • Should be a self-driven motivated and task-driven individual who can learn fast and operate with minimal support from the Manager and Lead.
  • Should ensure uninterrupted internet connectivity during working shift to ensure maximum productivity
  • Should ensure a ‘Work-like’ environment with no disturbance during work hours.

The ideal candidates will be comfortable in a fast-paced multi-tasked high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:

  • Excellent Technical Support skills including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution negotiation and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends holidays and events
  • Ability to work overtime as required by business – as much as 60 hours a week most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

  • Effective problem-solving skills including decision making time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action-oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet the business needs
  • Ability to maintain composure in highly escalated situations.


Qualifications required

The minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply

Shifts: Rotational

Click Here : Apply Now

Leave a Comment